Customer Service

Thank you for visiting www.partycupexpress.com

CONTACT US
Please send all questions and/or comments to: 
E-mail: giacona@giacona.com
Phone: 1-800-299-4332 or 504-835-5465 
FAX: 504-835-5581 
Hours Monday through Friday: 8am – 5pm CST 
We will respond to all phone inquires and voice messages within 24 hours or the next business day (Please be sure to leave your name and phone number along with the best time we can reach you).

SHIPPING POLICY 
Most ground orders are processed and shipped via FedEx Ground within 1 to 2 business days, not including custom orders. You will receive an email with tracking information the day your order is shipped. FedEx Ground deliveries are made Monday through Saturday to residential addresses and Monday through Friday to business addresses. Most packages are delivered in 3 to 7 business days within the continental US. For expedited shipping and processing, please contact customer service. All orders are shipped from New Orleans, LA via FedEx Ground. Please see below for service map.

                                                     

                                                 

        *This map illustrates service schedules in business days as of June, 2010 for FedEx Ground shipments

RETURN POLICY 
If you are not satisfied with your purchase we will do our best to accommodate your return. Please only return unused items in their original packaging. We will issue a full refund on items returned within 30 days of purchase. Custom and personalized items are not returnable. Shipping charges are non-refundable.

RETURN PROCESSING
We will process your return promptly upon receipt. Your refund will be credited back to the original method of payment. Please note that it may take 1 to 2 billing periods before refunds appear on your credit card/bank statement.

HOW TO RETURN YOUR ITEMS
1. By mail – please fill out return forms enclosed in your package and send to: 
Party Cup Express
121 Industrial Avenue 
New Orleans, LA 70121 
Attn: Web Returns 
*Party Cup Express is not responsible for customer returns that are not received. We recommend that you use a trackable and insurable method.
2. In person – merchandise can be returned at our retail center with the original packing list or recipt. We are located on 121 Industrial Ave. in New Orleans, LA 70121.

SECURE SHOPPING
You can shop at partycupexpress.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.